08:45 ?主旨演講Subscription Economy – How we Shape the Digital Future
訂用式經(jīng)濟(jì)驅(qū)動(dòng)未來(lái)數(shù)字化轉(zhuǎn)型
– Data is the strategic asset for digital business models
– Customers struggle to evaluate effect of value offering on profits
– Analog Business is all about producing and selling a better product on marginal cost
– A digital business model requires disruption of the analog model
– Revenue will grow. If we make us depend on Utilization not Units
– Shifting Sales Approach to Manage Customer Journey
– Typical faults and roadblocks and key steps to shape your digital future
Ulrich Hermann?教授，全球首席數(shù)字官、董事會(huì)成員，德國(guó)海德堡印刷機(jī)械公司(Heidelberger Druckmaschinen AG)?

09:15?聯(lián)合演講?Using AI to Move From Reactive To Proactive and Predictive Service Models?
利用人工智能技術(shù)實(shí)現(xiàn)從響應(yīng)式服務(wù)模型到預(yù)測(cè)式服務(wù)模型的飛躍
Pascal Lancelot?先生，全球總負(fù)責(zé)人，集團(tuán)數(shù)字化服務(wù)部，?瑞士迅達(dá)集團(tuán)
Matthew Biskaduros?先生，中國(guó)區(qū)高級(jí)副總裁，瑞士迅達(dá)集團(tuán)

09:45 Digital Strategies Today — How Digital Transformation is Revolutionizing the Manufacturing Industry & Service Business?
如今的數(shù)字化戰(zhàn)略?–?數(shù)字化轉(zhuǎn)型是如何革命性的影響到未來(lái)制造業(yè)領(lǐng)域
World around us is changing faster than ever. Building the right strategic response to deal with the changes is now an even more paramount than ever. In this presentation we will explore some of the key changes affecting the industries and some of the strategic responses that W?rtsil? has taken to address those with concrete examples. Key focus will be on identifying key digital actions and strategies to implement to make some of the changes possible.
???Key trends and phenomena driving changes in industry
???Organizing for digital?–?What is best for you
???Getting closer to customer?–?co-creation & digital
???Getting all out the engine?–?driving efficiencies through digital
???It’s all data?–?How data needs to become your new treasure
Mikko Tepponen?先生，全球副總裁，數(shù)字化產(chǎn)品開發(fā)副總裁，?瓦錫蘭芬蘭有限公司

10:45 Leveraging IoT, Digital Transformation and Big Data
平衡物聯(lián)網(wǎng)，數(shù)字化轉(zhuǎn)型和大數(shù)據(jù)助力制造業(yè)轉(zhuǎn)型和創(chuàng)新
Juha Pankakoski?先生，全球執(zhí)行副總裁，技術(shù)開發(fā)，芬蘭科尼起重機(jī)集團(tuán)
Bio:?Juha Pankakoski is the Executive Vice President, Technologies in Konecranes Plc. He is also a member of the Group Executive Board. Konecranes Technologies organization is responsible for innovating, researching, creating, supporting and evaluating components, modules, and concepts used in product designs and configurations, solutions that make our products smarter & connected with their surroundings, and IT tools and services that Konecranes provides to its customers and uses to run business processes. Juha Pankakoski has worked at Konecranes since 2004. He has previously held several management positions in business operations and development at Konecranes, both in Service and Equipment. Juha has a M.Sc. (Eng) degree and an eMBA. Before joining Konecranes Juha worked in telecommunications and IT.

11:15 Integrated IoT into the Service Business — How Digital Transformation will Revolutionize the Future Service Business and Expanding the Customer Relationship to Grow Top-Line Revenue?
結(jié)合物聯(lián)網(wǎng)技術(shù)于數(shù)字化轉(zhuǎn)型 助力未來(lái)制造業(yè)服務(wù)管理?
??Maturity of a service business or?“Where are you with your organization and trough which phases do you have to go?”
??Disruption of our service business through IoT: Will the current rules and business models still be the same in 5 years?
??Future success factor?“Who owns the data will win the service” –?What does that mean for your service
??From Remote to Big Data Services – What are the possibilities the new technologies are giving us for our service offerings?
??Growing the business?–?New chances trough integration of new technologies into your service offerings and your customer communication
Andreas Reddemann先生，全球副總裁，全球數(shù)字化客戶服務(wù)管理，?陶朗集團(tuán)–陶朗分選技術(shù)

12:30?午宴及交流活動(dòng)

13:30 The Digital Transformation of Service Supply Chains
數(shù)字化轉(zhuǎn)型助力服務(wù)供應(yīng)鏈
Service Supply Chains have been digital since years. But new technologies and trends in digitalization are offering new opportunities for new supply chain models and to further shape supply chain processes for responding to growing customer expectations. In this session we will share our view on digital trends and share how Siemens Healthineers is leveraging these opportunities to enhance digitalization in Service Supply Chains
??Key drivers in digitalizing Service Supply Chains
??Why is that an opportunity for Service Supply Chains
??What are the key success factors of digitalization
??How does the digital transformation of Service Supply Chains create customer intimacy
Frank Debus?博士，全球高級(jí)副總裁，客戶服務(wù)部 物流管理，?德國(guó)西門子醫(yī)療系統(tǒng)集團(tuán)

14:00 The Business Model Change due to the Digitalization
數(shù)字化轉(zhuǎn)型驅(qū)動(dòng)未來(lái)商業(yè)模式的轉(zhuǎn)變
Hanson Wang先生, 亞太區(qū)首席數(shù)字官,?法國(guó)圣戈班
介紹:
– Chief Digital Officer?–?APAC?–?Saint Gobain
– Ecommerce Head –?China?–?ABB
– 2014-2016 Gold Partner Award –?Alibaba.com
– 2015 Best Pioneer Managers –?gongkong.com
– Vice President –?Shanghai E-Commerce Association

14:30?贊助商演講時(shí)段

15:00?茶歇休息，交換名片及展臺(tái)訪問(wèn)

15:30 Digital Transformation and Factory Automation in China
數(shù)字化轉(zhuǎn)型和工廠自動(dòng)化助力中國(guó)制造業(yè)未來(lái)發(fā)展
Harry Qi先生，高級(jí)主管，數(shù)字化技術(shù)和信息化技術(shù)負(fù)責(zé)人，華晨寶馬汽車
Bio:?Mr. Harry Qi, Sr. Manager Digital Technology of BMW Brilliance Automotive Ltd., graduated from the Institute of Disaster Prevention of China in Automation. With over 15 years of Information Technology experience in Automotive industry, he has been responsible for multiple roles and management positions like Sr. Manager IT Infrastructure & Operations, Data Privacy Protection Officer and current in the position of Sr. Manager Digital Technology in BMW Brilliance Automotive Ltd.
Start from 2015, he leading the team in BMW Brilliance Automotive established the IMC(Innovation Management Council),which started the digitalization transformation journey in the company. As one of the prove of the achievements, BMW Brilliance Automotive Ltd. won the award from IDC China for Leading Company Digitalization Transformation in Nov. 2016.
Today he is responsible for realizing the digital technologies implementation in the company in R&D, Manufacturing, Sales and buildup digital modern working environment. As important of the competences shift, develop a digital competences team, “fail fast, learn fast, fix fast”?culture transformation in the organization.

16:00 Digital Transformation in Traditional Manufactory Company
傳統(tǒng)制造企業(yè)的數(shù)字化轉(zhuǎn)型
??How digital transfer customer experience of traditional manufactory products
??How digital empower core business unites
??How digital enable new business model for traditional manufactory company, and how to compete with internet company
唐浩誠(chéng)Steven Tang?先生，中國(guó)區(qū)車聯(lián)網(wǎng)與數(shù)字業(yè)務(wù)總經(jīng)理，康明斯

16:30 Internet + Construction Equipment?–?Xrea Industry Internet Platform from XCMG
Xrea工業(yè)互聯(lián)網(wǎng)平臺(tái)創(chuàng)新發(fā)展
張啟亮，信息中心總經(jīng)理,?徐工集團(tuán)
高級(jí)工程師，中國(guó)信息化專家?guī)鞂＜?，江蘇省 “333高層次人才培養(yǎng)工程”人員，國(guó)家兩化融合管理體系參與起草人員，江蘇省企業(yè)信息化專家組成員，曾任徐工重型計(jì)算機(jī)研究所副所長(zhǎng)，現(xiàn)任徐工集團(tuán)信息化管理部部長(zhǎng)，首席信息官。先后榮獲“2010年中國(guó)制造業(yè)杰出CIO”、“十一五”兩化融合十佳人物”、“2010年推進(jìn)兩化融合領(lǐng)軍人物”、“2011年度最具價(jià)值CIO”、“十大推動(dòng)人物” 、“2012年度中國(guó)優(yōu)秀CIO”等榮譽(yù)稱號(hào)。負(fù)責(zé)制定了徐工集團(tuán)信息化“十二五”戰(zhàn)略規(guī)劃并實(shí)施，擁有13余年的大型企業(yè)IT規(guī)劃和實(shí)施部署經(jīng)驗(yàn)，企業(yè)信息技術(shù)開發(fā)應(yīng)用知識(shí)深厚，具有很高的信息化前瞻性和創(chuàng)新能力。在張啟亮同志的負(fù)責(zé)下，建設(shè)完成徐工集團(tuán)全價(jià)值鏈一體化管控平臺(tái)，包含ERP、CRM、SRM、MES、HR、DMS、BI、等系統(tǒng)，綜合效益顯著，2011年上線國(guó)內(nèi)行業(yè)首家集采信息化平臺(tái)，2012年電子商務(wù)促成銷售20億元，建成行業(yè)內(nèi)的首家工程機(jī)械物聯(lián)網(wǎng)應(yīng)用研發(fā)中心，搭建多個(gè)徐工全球化的信息化平臺(tái)，目前徐工的信息化整體水平達(dá)到國(guó)內(nèi)領(lǐng)先，部分達(dá)到國(guó)際先進(jìn)水平。張啟亮發(fā)表4篇核心論文，76項(xiàng)軟件著作權(quán)，3項(xiàng)發(fā)明專利，1項(xiàng)國(guó)家級(jí)成果一等獎(jiǎng)，2項(xiàng)部級(jí)成果一等獎(jiǎng)，多次獲得國(guó)家級(jí)信息化榮譽(yù)。

17:00?贊助商演講時(shí)段

峰會(huì)第二天：3月12日：

09:00 Innovation in Parts Logistics: Predicting Tomorrow
工程機(jī)械配件供應(yīng)鏈的數(shù)字化創(chuàng)新
陳宏先生， 副總經(jīng)理， 后市場(chǎng)事業(yè)部，?廣西柳工
— 2008.3-2009.12柳工配件公司副總
— 2010.1-2010.12柳工配件事業(yè)部副總，柳工配件公司常務(wù)副總
— 2011.1-2011.12柳工配件事業(yè)部副總，柳工配件公司總經(jīng)理
— 2012.1-2014.12柳工后市場(chǎng)事業(yè)部副總，柳工配件公司總經(jīng)理
— 2015.1-2017.6柳工后市場(chǎng)事業(yè)部配件公司常務(wù)副總
— 2017.7至今柳工后市場(chǎng)事業(yè)部副總經(jīng)理

09:30 Digital Transformation and Cloud Solutions with IT Platform for Future Service Management
云構(gòu)建服務(wù) 信息化平臺(tái)
Wang Yan?先生,?總監(jiān)，海外服務(wù)部,?青島海爾集團(tuán)?
??Aug,2004-Dec,2004 Haier Quality Director
–?Responsible for quality assurance and improvement of the washing machine products
??June,2011-July,2013 Haier Overseas Technical and Quality Director
–?Responsible for Haier overseas service technical and quality support
??June,2013-July,2014 Haier Europe Service Director
–?Responsible for service management of Haier European
??Aug,2014-Today Haier Overseas Service Senior Director
–?Responsible for the overseas service system construction, service process optimization and service experience improvement

10:00 Optimizing Customer Experience by Using Standard Operating Procedures
使用國(guó)際運(yùn)營(yíng)標(biāo)準(zhǔn)和數(shù)字化管理來(lái)優(yōu)化用戶體驗(yàn)
林凱劍Douglas Lim先生，助理副總裁,?全球客戶服務(wù)負(fù)責(zé)人,?新加坡冠捷科技
Bio:?Over the years, I had about 18 years of working experience in the Aftersales Service sector, spanning different industries (Banking, IT, Home Appliances, Mobile, and Industry Hardware), and likewise different company and country cultures (local Singaporean, Japanese, Korean, American, European, Taiwanese and Chinese). I have intensive knowledge in Aftersales framework, SOPs, KPIs, BPM, OBM and ODM support, cross-culture and cross-industry management, and Change Management.

10:30?茶歇休息，交換名片及展臺(tái)訪問(wèn)

11:00 Is Industry 4.0 just a Buzz in India
在印度工業(yè)4.0助力制造業(yè)發(fā)展
拉杰什·納特(Rajesh Nath)先生，總裁兼董事總經(jīng)理，?德國(guó)機(jī)械設(shè)備制造業(yè)聯(lián)合會(huì)
Bio:?Mr. Rajesh Nath has more than 27 years of experience working in various industries in Germany and India. He is accorded the “Cross of the Order of Merit” – highest civilian award from the German President, for promoting Indo-German Trade. He has a degree in Bachelor of Engineering (Mechanical) with distinction. He also has a Business Management Degree (First Rank, Gold Medal). Further he did an International Business Program from the reputed Indian Institute of Management (IIM), Joka in 2004. Mr Nath joined the Indian office of The German Engineering Federation (VDMA) as General Manager in 1999. He was appointed Director of the company in 2002. Since 2008, he is heading the organisation as Managing Director. During this period the export of German machinery to India has increased almost 6 folds and the number of VDMA members in India now stands at around 550. Mr Nath started his professional career in Germany with Rheinische Kalksteinwerke, Wülfrath where he worked from 1991?–?1993. He then joined KHD Humbold Wedag, Koeln in Environmental Technology Division and worked there from 1993 till 1997. Mr. Nath is a Fellow Member of International Council of Consultants, Member of Institution of Engineers in India, Fellow member of Mining, Geological and Metallurgical Institute (MGMI) and other well know bodies in India. He is also actively involved in social work with the NGO?–?KADAM which provides livelihood solutions to women and youth in the rural areas.

11:30 The intersection of technology and customer experience in the field?–?How to change and adapt to growing customer expectation
數(shù)字化轉(zhuǎn)型技術(shù)和客戶服務(wù)的相互作用來(lái)提升客戶滿意度
Joseph Chua?先生，亞太戰(zhàn)略服務(wù)總監(jiān)，美國(guó)雅培公司Abbott Laboratories
Bio:?Joseph Chua has 21 years of experiences in Healthcare industry, worked in various function from Business Development, Healthcare informatic consultation to Service operation, in difference multinational companies. For past 6 years, Joseph has been leading the countries service team, driving commercial and operation excellence, which delivered customer satisfaction and revenue growth for the service business.
Recently, Joseph took on a new role with Abbott as Strategic Service Senior Manager, APAC region, with the responsible to implement and maintain the effectiveness of service operation system, and develop service strategies for the region as enabler to drive grow. Field Service optimization is one of the key area to deliver productivity & customer delight, by leveraging Lean processes, Technology and Data Analytics.
Joseph Chua graduated with a Bachelor of Engineering in Electrical and Electronics from the University of Hertfordshire, UK in 1996.
Prior to his leadership positions in Abbott Laboratories, Joseph Chua was the Country Service Manager & Informatic Business Manager for GE Healthcare, Asean. Prior that he was Image management Consultant for Siemens Healthcare, Asia Pacific and Business Manager for Agfa Healthcare, Asean.

12: 00 The new age of digital transformation?‐How can you use change management to keep pace with the latest trends in technology
數(shù)字化轉(zhuǎn)型與未來(lái)技術(shù)創(chuàng)新趨勢(shì) 助力制造業(yè)服務(wù)升級(jí)
Steven Tu?先生,?副總裁,??亞洲服務(wù)部總負(fù)責(zé)人，丹麥福斯分析儀器公司

12:30?贊助商演講時(shí)段

午宴及峰會(huì)結(jié)束

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