Complicating the problem is the fact that while the importance of business information is  increasing, so is the difficulty of protecting and keeping it available. This is due, in part,  to the increasing data volume on desktop and laptop computers and the increasing  complexity of the software and hardware on these machines.

The financial impact of information loss is high. It is costly to recreate lost data and there  are significant related costs such as lost productivity and lost opportunity. (Consider the  impact of a sales representative losing all customer and prospect contact information on a  laptop computer due to a hard disk crash.) In addition, it is costly to keep desktop and  laptop computers up and running. Bringing a loaded computer back up to full operation  after the loss of operating system software is a complicated and time-consuming process.

Most available storage management and backup software products come up short in  providing complete protection for all critical information, especially information stored  on desktop and laptop computers. They also come up short in providing comprehensive  recovery tools that can easily find and restore lost data, as well as quickly bring desktop  and laptop computers to full operation after software or hardware failures.

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